Cancellation Policy
Last updated: July 2026
Free cancellation window
You can cancel any confirmed booking free of charge up to 24 hours before the scheduled pickup time. A full refund is issued to your original payment method within 5–10 business days.
Late cancellation
Cancellations made less than 24 hours but more than 3 hours before pickup are charged 50% of the trip fare to compensate the driver for the reserved slot.
No-shows and short-notice cancellations
Cancellations within 3 hours of pickup, or no-shows at the pickup location after a 30-minute wait, are charged the full fare.
Driver-side cancellations
If the assigned driver cancels or fails to arrive, you are fully refunded and we will help arrange a replacement driver at no extra cost.
Changes to your booking
Pickup time, location and vehicle changes can be requested from your booking page. Small adjustments are usually free; large changes may require re-quoting with the driver.
Need help?
Contact us via Support for anything not covered above — we handle edge cases (flight delays, weather, illness) on a case-by-case basis.