Passenger Terms

• You may cancel any booking before a driver is confirmed at no charge.
• After a driver has been confirmed, a cancellation fee of 5% of the trip fare applies.
• After payment, cancellations made within 12 hours of pickup are non-refundable except in the cases listed under "Refunds".
• No-shows are treated as cancellations under this clause.

You are entitled to a full refund if:

• The driver does not arrive within 60 minutes of the scheduled pickup time (30 minutes for city trips).
• The vehicle delivered is materially different from what was booked (e.g. a sedan when a van was requested).
• The driver cancels the trip for any reason other than an emergency the Platform accepts.

Refunds are issued to your original payment method within 7 working days after approval.

Your driver will wait up to 15 minutes at the pickup point at no charge (60 minutes for airport arrivals after the flight lands, to allow for immigration and baggage collection). Beyond that, additional waiting time is chargeable at $10 per hour, rounded to the nearest 15 minutes, and will be added to your final fare.

• If you provide your flight number when booking an airport pickup, the driver will monitor the flight and adjust the pickup time within reason at no additional charge.
• If your flight is diverted or cancelled and you notify the Platform at least 2 hours before original pickup, the booking may be rescheduled once at no additional charge.
• Trips that are rescheduled multiple times or by more than 24 hours may require a new booking.

• Please indicate the number and age of children when booking so we can dispatch a vehicle with appropriate seating.
• Child seats are not provided by default; if you require one, request it in the booking notes at least 24 hours before pickup.
• Minors under 16 may only travel when accompanied by a parent or guardian aged 18 or older.

• Standard allowance is 1 large suitcase and 1 carry-on per passenger, within the vehicle's stated capacity.
• Oversized items (surfboards, bicycles, musical instruments) must be declared at booking; a larger vehicle may be dispatched.
• The Platform is not liable for damage to or loss of items that were not declared and secured.

For everyone's safety, please wear seat belts, refrain from smoking or consuming alcohol in the vehicle, and treat your driver with courtesy. Drivers may end a trip early and report incidents where a passenger is abusive, threatening or endangering the driver or others.

Payment is due once you accept a driver's offer and is processed through the Platform. Never pay a driver directly — if a driver asks you to, please report it via the support page.

For any issue with a trip — refund request, complaint or safety concern — contact us via the support page within 7 days of the pickup date. Disputes are resolved under the laws of Sri Lanka.